Shipping & Returns

Shipping

At Dynamic Threads we aim to dispatch all orders within 48 hours.

There may be occasions where products are awaiting restock. We apologise for these delays and orders will be dispatched as soon as possible.

Delivery times may vary depending on the destination, however approximate delivery times are as follows:

  • UK: 5 – 7 Days
  • Europe: 7 – 10  Days
  • Rest of the World: 14 – 21 Days

All of our smaller orders are dispatched via a Royal Mail ‘Signed For’ service. For peace of mind, a unique parcel reference is allocated to these deliveries where updates can be provided by the Royal Mail website. Please note that the ‘Signed For’ system is not a full tracking service and the information given will only update on the website if a delivery has been attempted and either missed or signed for.

For all orders in excess of 2kg we will dispatch via UK Mail. These deliveries are fully tracked and our courier should notify you of your 1 hour delivery slot on the morning of your delivery. Please ensure that either your phone number or email address has been provided when ordering so we can pass this information on to the courier. This is the ONLY time that any of your personal information will be shared with a third party.

A dispatch confirmation email will be issued once your parcel is on route, containing your parcel reference number. If your delivery has been missed our couriers should leave a collection card. If no card has been left, please contact the courier quoting your reference number or visit your local collection point.

We are unable to leave notes for our couriers to leave parcels in safe places due to the requirement of a signature. If you would like your parcel left in a designated area, or would like to collect them from the local collection point please visit either the Royal Mail or UK Mail websites and amend your delivery.

If your parcel has not been received within 14 days in the UK, or 21 days for the rest of the world, please contact one of our sales team at: info@dtmerchandise.co.uk.

Any parcels that return uncollected will require an additional shipping charge before being dispatched again.

Returns Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another of the same value. Returns and exchanges will only be available if the following conditions are met:

• All items must be be returned with a copy of the original invoice and the original packaging. If the packaging has been unsealed and the garment removed, please include the old packaging in the return parcel.
• All items must be unworn, unwashed and in its original condition.
• Contact must be made prior to the return of your items. This can either be done via the contact form on our website, or via email. Please ensure your order number is quoted as the subject of your return notification. All items that arrive without prior notification will not be subject to a refund or exchange.

If the above conditions are not met, we regret to inform that we are unable to process any claims for exchanges or refund.

Restocking Fee

Due to the customisation of our products, all refund requests are subject to a 15% restocking fee which will be deducted from your refund. The restocking fee will increase to 30% if your garments have personalised names on the back as we are unable to return them to stock.

Please note shipping costs are not refunded. In the event of an incorrect garment being delivered which you did not order, the restocking fee does not apply and refunds will be paid in full including any shipping costs.

Exchanges

If the above conditions are met you may exchange your item for a different size or colour. You will not be subject to a restocking fee in this case, but extra shipping charges may occur.

1. VALIDITY FOR EXCHANGES & RETURNS

All claims for returns or exchanges will need to be made within 3 days of the delivery date. Claims will only be accepted online, not via telephone.

2. TERMS AND CONDITIONS

2.1 A copy of your original invoice and the original packaging will need to be included in your return parcel.
2.3 All returns or exchanges must be sent via a recorded delivery, and a tracking reference number provided to the Dynamic Threads team.
2.4 For all exchanges, a garment of similar value must be selected prior to the return of your garment. Please note that if the selected item is of less value than the original, the difference will not be refunded.
2.5 For all claims of damaged items, photographic proof will need to be provided via email on the day of delivery. If no photographic proof is received on the day of delivery then we are unable to take responsibility for damaged products. Please ensure that you check your purchases once they arrive.

We reserve the right to disqualify damage claims if we believe the damage was made either by the customer or in transit by couriers.

Refunds & exchanges will not be issued until the returned garment arrives at our business address.